Market Research and Consulting on Communications Convergence

Consulting and Market Research Analysis on Voice/Data Convergence Technologies

COMMfusion LLC is an independent industry analyst and consulting firm, providing market research analysis and consulting services on unified communications and communication convergence markets and technologies, aimed at helping end-user, vendor, and reseller clients both strategically and tactically.

Our core areas of coverage and focus include: Unified Communications, Unified Messaging/Voice Messaging,

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Contact Centers, Computer Telephony Integration (CTI), Collaboration and Conferencing, Internet Protocol (IP) Telephony, and voice/data convergence applications.

Blair Pleasant, President & Principal Analyst, has over 20 years experience as an industry analyst, understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients.

New Market Update on Unified Messaging

COMMfusion LLC’s Evaluating Unified Messaging Solutions 2008 helps companies evaluate the various enterprise UM product offerings available today. This market report provides an evaluation of vendor positioning based on “completeness of solution” and “ability to lead market,” focusing solely on unified messaging products and offerings.

Evaluating Unified Messaging Solutions 2008 provides critical insights and recommendations for companies considering moving to unified messaging, and looks at key issues companies need to consider when implementing UM solutions. Profiles of 17 of the leading UM vendors are presented, along with a vendor product matrix, identifying features and capabilities for their most recent UM offerings.

For more information on this research or to purchase this study, the report price is $995, contact bpleasant@commfusion.com.

COMMfusion LLC releases New Market Study: “Unified Communications 2007-2012

COMMfusion LLC and UCStrategies.com are pleased to announce the publication of a new market study, “Unified Communications 2007-2012.” Filled with the most up-to-date information on unified communications - the market, the players, the challenges, and the future, this report is a must-have for vendors, enterprise organizations, resellers, system integrators, and anyone interested in UC.

Click here to download the Executive Summary and Table of Contents. To find out more or to purchase the report for $3,495, contact Blair Pleasant at bpleasant@commfusion.com 2007-2012 UC Market Survey Executive Summary and Table of Contents (pdf)

UC End User Productivity Study

In the second quarter of 2008, Blair Pleasant and Nancy Jamison of the UCStrategies.com team conducted a UC end user productivity study, focusing on how end users use UC and how it impacts their productivity. We surveyed and interviewed the real end users who use UC to find out how, or even if, UC is helping them be more productive and effective in their day-to-day jobs.

UC End User Productivity Study Final (pdf)

UCStrategies and the Channel – From the UC Summit to a New Channel Study

Tuesday, April 24, 2012
Beyond the UC Summit, UCStrategies is going a step further to help vendors and channel partners better work together, and will be conducting a comprehensive study to identify some of the challenges facing the unified communications and collaboration channel, and what they require in order to be more successful.

Plantronics Smarter Working

Tuesday, April 24, 2012
Joe Burton of Plantronics gives a tour of Plantronics’ flexible working environment, which makes it easier for smarter working.

For UC, Failure is Not an Option

Thursday, April 12, 2012
A couple recent articles point out several reasons why the writers claim that unified communications is a failure, although VARs and system integrators stand to benefit from UC’s biggest failing, which is interoperability. I usually don’t write articles about articles, but I’m getting a bit tired of reading about the “UC is a failure” meme.