COMMfusion LLC is an independent industry analyst and consulting firm, providing market research analysis and consulting services on business communications, including unified communications and collaboration technologies, aimed at helping end-user, vendor, and reseller clients both strategically and tactically.
Our core areas of coverage and focus include: Unified Communications, Collaboration, Social Software, Unified Messaging,
Contact Centers, Computer Telephony Integration (CTI), Internet Protocol (IP) Telephony, and voice/data convergence applications.
Blair Pleasant, President & Principal Analyst, has over 20 years experience as an industry analyst, understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients.
Thursday, June 13, 2013My head is spinning – so many unified communications and contact center related announcements in the past couple weeks. Here’s a very quick rundown from Avaya, Mitel, and Genesys.
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