Market Research and Consulting on Communications Convergence

Publications

Blair has authored many highly acclaimed market studies for a variety of market research firms, including The Yankee Group, IDC, In-Stat, and others, as well as for COMMfusion LLC and UCStrategies.com. Multi-client or syndicated research studies include:

Unified Communications Market, 2007-2012, June 2008, published by COMMfusion LLC
Unified Communications End User Productivity Study, May 2008, prepared and published by COMMfusion LLC/UCStrategies.com
Worldwide Unified Messaging Applications For Enterprise 2006-2010 Forecast and 2005 Vendor Shares: The Road to Unified Communications, July 2006, published by IDC
Enterprise Unified Messaging 2005-2010, October 2006
Voice/Data Recording: Markets, Products and Suppliers, May 2004, published by COMMfusion LLC in conjunction with Tern Systems
Unified Messaging Usurps Traditional Voice Messaging Market, August 2004, published by In-Stat/MDR.
Convergence Technology Resellers Expectations and Vendor Relationships, October 2000, prepared and published by The IN-Fusion Group, a consortium of independent analysts.

Multi-client industry market studies researched and written by Blair and published by The PELORUS Group include:

Unified Communications for the Service Provider Market, March 2001
Carrier Class Contact Center Applications, September 2000
Unified Messaging CPE: Moving to Unified Communications, March 2000
CTI: The Path to Mixed Media, October 1999
Unified and Integrated Messaging, August 1998
The Future Of Computer Telephony Integration, September 1997
The Future of Call Center Software: Business Opportunities And Market Strategies To 2001, August 1996

Blair has also authored several white papers for a variety of companies in the unified communications, contact center, unified messaging, and VoIP markets, which include descriptions of market trends, technology insights, and specific product descriptions.

Recent white papers include:

UC End User Productivity: How End Users are Finding Value from Unified Communications; Genesys Labs, May 2008
Zeacom Communication Center = a Unique Unified Communications Solution for SMB’s, Zeacom, March 2008
Faster IS Better: Speed to Response, Resolutions, and Results, Nortel, January 2008
Productivity Success Factors, Avaya, December 2007
Real-Time Response Drives First Time Resolution, Nortel, June 2007

Articles

Blair writes regularly for the websites UCStrategies.com and nojitter.com. In addition, recent published articles include:

What UC is and Isn’t, SearchUnifiedCommunications.com
The State of the Unified Communications Market, TMC
Will 2007 Be the Year of Unified Communications? Business Communication Review
What is Unified Communications and Why Should You Care, Business Communication Review

New Market Update on Unified Messaging

COMMfusion LLC’s Evaluating Unified Messaging Solutions 2008 helps companies evaluate the various enterprise UM product offerings available today. This market report provides an evaluation of vendor positioning based on “completeness of solution” and “ability to lead market,” focusing solely on unified messaging products and offerings.

Evaluating Unified Messaging Solutions 2008 provides critical insights and recommendations for companies considering moving to unified messaging, and looks at key issues companies need to consider when implementing UM solutions. Profiles of 17 of the leading UM vendors are presented, along with a vendor product matrix, identifying features and capabilities for their most recent UM offerings.

For more information on this research or to purchase this study, the report price is $995, contact bpleasant@commfusion.com.

COMMfusion LLC releases New Market Study: “Unified Communications 2007-2012

COMMfusion LLC and UCStrategies.com are pleased to announce the publication of a new market study, “Unified Communications 2007-2012.” Filled with the most up-to-date information on unified communications - the market, the players, the challenges, and the future, this report is a must-have for vendors, enterprise organizations, resellers, system integrators, and anyone interested in UC.

Click here to download the Executive Summary and Table of Contents. To find out more or to purchase the report for $3,495, contact Blair Pleasant at bpleasant@commfusion.com 2007-2012 UC Market Survey Executive Summary and Table of Contents (pdf)

UC End User Productivity Study

In the second quarter of 2008, Blair Pleasant and Nancy Jamison of the UCStrategies.com team conducted a UC end user productivity study, focusing on how end users use UC and how it impacts their productivity. We surveyed and interviewed the real end users who use UC to find out how, or even if, UC is helping them be more productive and effective in their day-to-day jobs.

UC End User Productivity Study Final (pdf)

Cisco Launches Hosted Collaboration Solution

Friday, July 02, 2010
Cisco announced its Hosted Collaboration Solution

Cisco Customer Collaboration Analyst Day 2010

Monday, June 21, 2010
Cisco introduced new Customer Collaboration (contact center) offerings, including new social media capabilities.