COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.

 

My Articles

During the BroadSoft Connections event, I spoke with Taher Behbehani, BroadSoft CMO, about BroadSoft’s announcements at the conference, including the big news – the Cisco acquisition of BroadSoft.
The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from previous industrial revolutions powered by Steam, Electricity, and Computing, to the Fourth Industrial Revolution, where artificial intelligence, robotics, and the Internet of Things (IoT) are transforming the customer experience.
At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications,” which goes beyond basic unified communications to include the collaborative element, notably team collaboration or what some call workstream communications.
In this Executive Insights podcast, Blair Pleasant is joined by Darryl Addington, Director of Product Marketing of Five9. Blair and Darryl talk about how Five9’s enhanced address book makes it easy to find experts throughout the organization, how Five9 helps businesses improve their customers’ journeys, including suggestions for companies looking to migrate their contact center to the cloud.
The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Blair Pleasant moderates the conversation which includes BCStrategies Experts Jon Arnold, Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Chuck Lear, JR Simmons, David Smith, Peter Bernstein, Dave Stein, and Dr. Joseph Williams.

Read More

 

Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014
http://www.enterpriseconnect.com/