COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.

 

My Articles

In this Industry Buzz podcast, Dave Michels moderates a discussion with the UCStrategies Experts about the recent consolidation activity – actual and speculation – in the industry. Joining the conversation are Steve Leaden, Marty Parker, Simon Dudley, Phil Edholm, Jim Burton, Blair Pleasant, Evan Kirstel, Roberta J. Fox, Jon Arnold, and Dr. Joseph Williams.
In this Industry Buzz podcast, the UCStrategies Experts discuss the changes happening in the industry that will shape the agenda for the upcoming BC Summit in November. The BC Summit is November 1-3, 2016, at the La Quinta Resort & Club in Palm Springs, CA. Jim Burton is the moderator, and is joined by Experts Marty Parker, Roberta J. Fox, Michael Finneran, Steve Leaden, Melissa Swartz, Evan Kirstel, Dave Stein, Jon Arnold, Blair Pleasant, Dr. Joseph Williams, Kevin Kieller, and Phil Edholm.
When it comes to business communications, a key factor in the user experience is audio or call quality. No matter how many features and functions a UCC solution may have, if you can’t properly hear the party at the other end or they can’t hear you clearly, the solution will fail. When I was recently asked to try out the new enhanced Sennheiser PRESENCE mobile headset, I jumped at the chance.
In this Industry Buzz podcast, UCStrategies' Jim Burton leads a conversation with the UC Experts on the recent Cisco-IBM announcement. The podcast includes Blair Pleasant, Marty Parker, Roberta J. Fox, Dr. Joseph Williams, Dave Michels and Don Van Doren.
At Verint Engage 2016, Verint’s annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key themes of the event, and Verint’s role in these areas.

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Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014
http://www.enterpriseconnect.com/