COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.

 

My Articles

In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the business communications space; and the notable and under-the-radar mergers that took place in 2017. Blair Pleasant moderates the conversation with Experts Dave Smith, Jim Burton, Marty Parker, Phil Edholm and Steve Leaden.
The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include Experts Jim Burton, Nicolas De Kouchkovsky, Evan Kirstel, Dr. Joseph Williams, Blair Pleasant, Jon Arnold, Dave Michels, JR Simmons, Peter Bernstein, Phil Edholm, Roberta Fox and Kevin Kieller.
At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies like AI, and improving the customer experience for its own customers with Smart Use Cases and PureSuccess.
In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and collaboration space. Blair Pleasant moderates the conversation which also includes Experts Jon Arnold,Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Kevin Kieller, David Smith, Peter Bernstein and Roberta J. Fox.
Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco Collaboration Group is doing in this area. At a recent Cisco “AI Meets Collaboration” event for press and analysts with Cisco’s Emerge Lab, the company discussed how it’s using AI to “improve the way our customer’s employees work together.”

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Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014
http://www.enterpriseconnect.com/