COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.
Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco Collaboration Group is doing in this area. At a recent Cisco “AI Meets Collaboration” event for press and analysts with Cisco’s Emerge Lab, the company discussed how it’s using AI to “improve the way our customer’s employees work together.”
During the BroadSoft Connections event, I spoke with Taher Behbehani, BroadSoft CMO, about BroadSoft’s announcements at the conference, including the big news – the Cisco acquisition of BroadSoft.
The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from previous industrial revolutions powered by Steam, Electricity, and Computing, to the Fourth Industrial Revolution, where artificial intelligence, robotics, and the Internet of Things (IoT) are transforming the customer experience.
At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications,” which goes beyond basic unified communications to include the collaborative element, notably team collaboration or what some call workstream communications.
In this Executive Insights podcast, Blair Pleasant is joined by Darryl Addington, Director of Product Marketing of Five9. Blair and Darryl talk about how Five9’s enhanced address book makes it easy to find experts throughout the organization, how Five9 helps businesses improve their customers’ journeys, including suggestions for companies looking to migrate their contact center to the cloud.
Upcoming Events and Speaking Engagements
March 17-20, 2014