COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.


My Articles

In this Industry Buzz podcast, UCStrategies' Jim Burton leads a conversation with the UC Experts on the recent Cisco-IBM announcement. The podcast includes Blair Pleasant, Marty Parker, Roberta J. Fox, Dr. Joseph Williams, Dave Michels and Don Van Doren.
At Verint Engage 2016, Verint’s annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key themes of the event, and Verint’s role in these areas.
In this Industry Buzz podcast, UCStrategies' Jon Arnold leads a discussion about Interactive Intelligence. Several of the UCStrategies Experts attended the company's recent INTERACTIONS 2016 event, and in the second part of the podcast they discuss the company in the context of keynote speaker Salim Ismail's book, Exponential Organizations. Also participating are Experts Steve Leaden, Don Van Doren, Blair Pleasant, Dave Stein, Phil Edholm, Roberta Fox, and Dave Michels.
In this Industry Buzz podcast, Simon Dudley leads a conversation with UCStrategies Experts about the announcement that Microsoft will purchase LinkedIn for $26.2 billion. The podcast includes Michael Finneran, Evan Kirstel, Jon Arnold, Blair Pleasant, Dave Michels, Steve Leaden, and Roberta J. Fox.
The theme “ReImagine” was prominent at Interactive Intelligence’s INTERACTIONS 2016 event in Indianapolis last week, as the company discussed its PureCloud service offerings, as well as providing a peek into the near future with a virtual reality demo.

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Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014