COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.


My Articles

In this Industry Buzz podcast, Blair Pleasant moderates a discussion about what the UCStrategies Experts expect (and hope) to see happen in 2017. The panel includes Dave Michels, Marty Parker, Jon Arnold, Evan Kirstel, Michael Finneran, Phil Edholm, Steve Leaden, Dave Smith, JR Simmons, Roberta J. Fox and Kevin Kieller.
In this Industry Buzz podcast, UCStrategies' Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management capabilities (BCOM). Marty is joined by Experts Phil Edholm, Blair Pleasant, Dave Michels, Michael Finneran, Evan Kirstel, Jon Arnold, Dave Stein, Dave Smith, Steve Leaden, Roberta J. Fox and Kevin Kieller.
The topic of this Industry Buzz podcast is UC Management, both Monitoring and Assurance, and Operations/Configuration (BCOM). UCStrategies invites Robin Gareiss, President of Nemertes Research, to discuss the new Nemertes report, Take Action to Reduce UCC Costs. Phil Edholm moderates the conversation, with UCStrategies Experts Steve Leaden, Marty Parker, Joseph Williams, Evan Kirstel, Don Van Doren, Blair Pleasant and Roberta J. Fox.
Along with fellow UCStrategies Expert Evan Kirstel, I recently had the privilege of presenting and participating in Avaya Engage in Dubai, an event that brought together over 1,500 Avaya customers and partners from around the globe (with the exception of the Americas). This year's event was the first time Avaya brought together customers and partners from Asia Pacific, Europe, the Middle East and Africa. I met with several people in Avaya’s international leadership team, as well as a variety customers, partners, and developers – all while experiencing the wonderful hospitality of the Avaya team based in Dubai.
Avaya CMO Morag Lucey talks about key messages from Avaya Engage in Dubai, including investments in innovations, including several new Avaya offerings, such as Oceana, Equinox, and network offering. Lucey also discusses the role of partners as part of Avaya’s ecosystem, and the future of Avaya and its capital structure.

Read More


Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014