COMMfusion LLC is an independent industry analyst and consulting firm, providing in-depth research, analysis, and consulting services to clients in the areas of Unified Communications, Collaboration, Customer Engagement, Contact Center, Social Media, and other business communication applications. Blair Pleasant, President and Principal Analyst, provides strategic consulting services aimed at helping end-user, vendor, and reseller clients both strategically and tactically. COMMfusion provides clients with a variety of services, including strategic development, product assessment, surveys and research, marketing and product positioning, white papers, vendor analysis, partner development, and more.

 

My Articles

At the GENBAND Perspective 2017 event in Los Angeles, Blair Pleasant sat down with Sacha Gera, Senior VP of Cloud Products, to discuss GENBAND’s Kandy offerings, and how GENBAND’s carrier customers can use Kandy to differentiate their services.
In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of IVR – where it’s been, where it’s going, and how the cloud plays an essential role in this evolution.
I recently had briefings with some vendors that are not as well known in our industry as some of their larger counterparts, but have interesting stories to tell.
In February 2017, the City of Houston hosted Super Bowl® 51 at the NRG Stadium, with an estimated 1.3 million people attending the game and Super Bowl LIVE, a free event taking place for several days before game day. Harris County Public Safety Technology Services (PSTS) supported the event by providing a Public Safety LTE network at key venues over the 10 days leading up to game day, and turned to Mitel Networks and the Mitel Secure Collaboration solution for emergency service/first responders.
In this Industry Buzz podcast, the UCStrategies Experts address the recent news and rumors about Amazon, and how they may affect the enterprise. Dave Michels moderates the conversation, with Experts Michael Finneran, Blair Pleasant, Peter Bernstein, JR Simmons, Jon Arnold and Dr. Joseph Williams.

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Upcoming Events and Speaking Engagements

Enterprise Connect
Orlando, FL
March 17-20, 2014
http://www.enterpriseconnect.com/