UCStrategies.com – Recent Articles by Blair Pleasant

In this Industry Buzz podcast the BCStrategies Experts discuss mergers and acquisitions; what to look for in upcoming M&A activity in the business communications space; and the notable and under-the-radar mergers that took place in 2017. Blair Pleasant moderates the conversation with Experts Dave Smith, Jim Burton, Marty Parker, Phil Edholm and Steve Leaden.
Posted: January 12, 2018, 8:01 am
The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include Experts Jim Burton, Nicolas De Kouchkovsky, Evan Kirstel, Dr. Joseph Williams, Blair Pleasant, Jon Arnold, Dave Michels, JR Simmons, Peter Bernstein, Phil Edholm, Roberta Fox and Kevin Kieller.
Posted: December 27, 2017, 8:01 am
At the Genesys Analyst Summit, it was great to hear from Genesys about how it’s driving a cloud-first vision leveraging microservices, innovating with technologies like AI, and improving the customer experience for its own customers with Smart Use Cases and PureSuccess.
Posted: December 11, 2017, 8:01 am
In this Industry Buzz podcast the BCStrategies Experts look back at the hot topics, issues and trends of 2017 in the unified communications and collaboration space. Blair Pleasant moderates the conversation which also includes Experts Jon Arnold,Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Kevin Kieller, David Smith, Peter Bernstein and Roberta J. Fox.
Posted: December 8, 2017, 8:01 am
Artificial Intelligence (AI) is clearly one of the hottest topics these days, and I recently had the opportunity to see and hear about some of the things the Cisco Collaboration Group is doing in this area. At a recent Cisco “AI Meets Collaboration” event for press and analysts with Cisco’s Emerge Lab, the company discussed how it’s using AI to “improve the way our customer’s employees work together.”
Posted: November 22, 2017, 8:01 am


NoJitter.com – Recent Articles by Blair Pleasant

It's time for our requisite year in review and a look to the future.
Posted: December 12, 2017, 8:27 am
With new integrated NextOS platform, this VoIP, UCaaS provider aims to become 'all-in-one business interaction' company.
Posted: November 1, 2017, 6:30 am
As one surgery management company has learned, integrating UC and cloud contact center solutions can lead to improved experiences for agents and customers.
Posted: September 12, 2017, 6:30 am
Recent study finds need for productivity gains is strongest driver of workstyle change.
Posted: July 25, 2017, 7:30 am
Rolls out new iOS-focused endpoint management support and a dedicated Apple practice.
Posted: June 13, 2017, 7:55 am
The communications providers essentially forcing customers to move to the cloud model are being shortsighted.
Posted: June 6, 2017, 7:02 am
Whether APIs accompany CPaaS or not, they're hot commodities, as a slew of vendor briefings at Enterprise Connect made clear.
Posted: April 18, 2017, 7:00 am
Last month saw ALE, Avaya, NEC, and CafeX share their latest on enterprise communications and beyond.
Posted: March 1, 2017, 6:30 am
Keeping myself honest on the hopes and predictions I laid out a year ago
Posted: January 17, 2017, 7:00 am
We’re starting to see a new Avaya as it evolves from technology-centric to a user experience focus.
Posted: December 21, 2016, 12:41 pm
In this age of disruption, and with the rise of CPaaS and APIs, developers are taking on increased responsibilities and importance in the enterprise.
Posted: December 6, 2016, 6:30 am
Why this Bob Dylan classic is apropos for the revolution in customer experience happening today
Posted: November 2, 2016, 7:06 am
What commonalities do and don't exist between the U.S. election process and the unified communications and collaboration space.
Posted: September 27, 2016, 6:44 am
The cloud's rise and changing market landscape have created uncertainty for many UC&C vendors and their enterprise customers and channel partners.
Posted: August 16, 2016, 8:54 am
You need to have the right people, with the right tools and technologies to be effective, and the right processes to be efficient and productive.
Posted: July 12, 2016, 12:54 pm
From APIs and SDKs to CPaaS, communications integration is the name of the game.
Posted: May 25, 2016, 9:48 am
While Art had vision and foresight, it was his passion and energy that most of us remember.
Posted: April 19, 2016, 1:00 pm
Dimension Data recently shared results of its first-ever Connected Enterprise report. Here's an overview.
Posted: April 11, 2016, 8:57 am
Join me for my conference sessions and get tips and best-practices advice on two of the hottest enterprise communications topics: cloud communications and how to optimize tools use.
Posted: February 23, 2016, 7:02 am
From a slew of cloud-related acquisitions to a boost in business application integration, here are a few items on my mind for this year.
Posted: January 19, 2016, 6:30 am