UCStrategies.com – Recent Articles by Blair Pleasant

During the BroadSoft Connections event, I spoke with Taher Behbehani, BroadSoft CMO, about BroadSoft’s announcements at the conference, including the big news – the Cisco acquisition of BroadSoft.
Posted: November 15, 2017, 8:01 am
The theme of Salesforce's annual Dreamforce conference was the Fourth Industrial Revolution. In his keynote, Salesforce CEO Marc Benioff noted that we’ve moved from previous industrial revolutions powered by Steam, Electricity, and Computing, to the Fourth Industrial Revolution, where artificial intelligence, robotics, and the Internet of Things (IoT) are transforming the customer experience.
Posted: November 14, 2017, 8:01 am
At its inaugural analyst conference, RingCentral discussed its sales, product, and technology momentum. RingCentral has been focusing on “collaborative communications,” which goes beyond basic unified communications to include the collaborative element, notably team collaboration or what some call workstream communications.
Posted: November 6, 2017, 8:01 am
In this Executive Insights podcast, Blair Pleasant is joined by Darryl Addington, Director of Product Marketing of Five9. Blair and Darryl talk about how Five9’s enhanced address book makes it easy to find experts throughout the organization, how Five9 helps businesses improve their customers’ journeys, including suggestions for companies looking to migrate their contact center to the cloud.
Posted: November 2, 2017, 7:01 am
The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Blair Pleasant moderates the conversation which includes BCStrategies Experts Jon Arnold, Marty Parker, Steve Leaden, Don Van Doren, Phil Edholm, Chuck Lear, JR Simmons, David Smith, Peter Bernstein, Dave Stein, and Dr. Joseph Williams.
Posted: November 1, 2017, 7:01 am
In this Industry Buzz podcast, Blair Pleasant moderates a conversation with the Experts about the recent BC Summit. Experts on the call include Dave Stein, Phil Edholm, Jon Arnold, Nicolas De Kouchkovsky, Marty Parker and Dr. Joseph Williams.
Posted: October 26, 2017, 7:01 am
The BCStrategies/UCStrategies team just wrapped up another successful BC Summit. Jim Burton did a great job in bringing together a group of Solution Integrators, consultants, end users, and of course, the UC Experts. During the event I had a chance to speak with several of the vendor sponsors, as well as an enterprise end-user customer. Here are some of the video interviews.
Posted: October 13, 2017, 7:01 am
By now you’ve heard about companies that have eliminated their voicemail systems for some of their workers or locations. Rather than eliminating what can be a useful communication tool, doesn’t it make more sense to find ways to improve the voicemail experience? I recently spoke with Mutare, which specializes in messaging, mobile apps, self-service IVR, and notification systems. Mutare recently introduced SAM – Smart Assist by Mutare - which they call, “A disruptive new technology solution that replaces voicemail with a modern digital call completion solution.”
Posted: September 26, 2017, 7:01 am

 

NoJitter.com – Recent Articles by Blair Pleasant

With new integrated NextOS platform, this VoIP, UCaaS provider aims to become 'all-in-one business interaction' company.
Posted: November 1, 2017, 6:30 am
As one surgery management company has learned, integrating UC and cloud contact center solutions can lead to improved experiences for agents and customers.
Posted: September 12, 2017, 6:30 am
Recent study finds need for productivity gains is strongest driver of workstyle change.
Posted: July 25, 2017, 7:30 am
Rolls out new iOS-focused endpoint management support and a dedicated Apple practice.
Posted: June 13, 2017, 7:55 am
The communications providers essentially forcing customers to move to the cloud model are being shortsighted.
Posted: June 6, 2017, 7:02 am
Whether APIs accompany CPaaS or not, they're hot commodities, as a slew of vendor briefings at Enterprise Connect made clear.
Posted: April 18, 2017, 7:00 am
Last month saw ALE, Avaya, NEC, and CafeX share their latest on enterprise communications and beyond.
Posted: March 1, 2017, 6:30 am
Keeping myself honest on the hopes and predictions I laid out a year ago
Posted: January 17, 2017, 7:00 am
We’re starting to see a new Avaya as it evolves from technology-centric to a user experience focus.
Posted: December 21, 2016, 12:41 pm
In this age of disruption, and with the rise of CPaaS and APIs, developers are taking on increased responsibilities and importance in the enterprise.
Posted: December 6, 2016, 6:30 am
Why this Bob Dylan classic is apropos for the revolution in customer experience happening today
Posted: November 2, 2016, 7:06 am
What commonalities do and don't exist between the U.S. election process and the unified communications and collaboration space.
Posted: September 27, 2016, 6:44 am
The cloud's rise and changing market landscape have created uncertainty for many UC&C vendors and their enterprise customers and channel partners.
Posted: August 16, 2016, 8:54 am
You need to have the right people, with the right tools and technologies to be effective, and the right processes to be efficient and productive.
Posted: July 12, 2016, 12:54 pm
From APIs and SDKs to CPaaS, communications integration is the name of the game.
Posted: May 25, 2016, 9:48 am
While Art had vision and foresight, it was his passion and energy that most of us remember.
Posted: April 19, 2016, 1:00 pm
Dimension Data recently shared results of its first-ever Connected Enterprise report. Here's an overview.
Posted: April 11, 2016, 8:57 am
Join me for my conference sessions and get tips and best-practices advice on two of the hottest enterprise communications topics: cloud communications and how to optimize tools use.
Posted: February 23, 2016, 7:02 am
From a slew of cloud-related acquisitions to a boost in business application integration, here are a few items on my mind for this year.
Posted: January 19, 2016, 6:30 am
Themes such as user adoption, enterprise mobility, cloud communications, and the business communications mandate surfaced at UCStrategies' recent annual summit.
Posted: December 1, 2015, 6:11 am