By Sheila McGee-Smith
The company described the solution in development as an “AI version of your brand, your teams, and your employees.”

By Martha Buyer
However, what “net neutrality” means in a world where the Internet’s changed since the first time net neutrality was made law is still up for clarification.

By Tom Nolle
Each approach identifies the data that AI could analyze for the betterment of customer experience – but only one really tells enterprises what the customer wants.

By Dave Michels
There's something happening here. What it is ain't exactly clear.

By No Jitter Staff
Otter.ai offers an AI-powered application which allows users to record and transcribe meetings via OtterPilot and, via Meeting GenAI, summarize those meetings. Additionally, users can collaborate in live or asynchronous conversations via Otter Chat.

By Matt Vartabedian
More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.

By Eric Krapf
Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.

By Matt Vartabedian
Mitel’s CMO provides his thoughts on connecting the dots for an organization to help them navigate the waters of on-prem, private and public cloud.

By Beth Schultz
Metrigy’s research finds high adoption of connected workspace apps enabling collaborative work management.

By Blair Pleasant
Can you boldly go where no man has gone before without proper training? User adoption hinges on investing time and effort in bringing everyone aboard.

By Hannah Warfel
Also, Amazon Bedrock announces new capabilities and Neat and Shure partner to combine their video/audio technologies.

By Zeus Kerravala
Now it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success

By Eric Krapf
The RTO battles may be in an uneasy truce, but there is reason for optimism that enterprises want to continue to improve the in-person meeting room experience

By Denise Munro
Three noteworthy, non-AI developments at the show are worth covering. Here they are.

By Matt Vartabedian
Five9’s CTO and Head of AI provides his thoughts on how contact center managers should focus on the business challenge they’re trying to solve rather than on the technological particulars of a Gen AI model.

By Irwin Lazar
The AI hype must translate into demonstrable business benefits.

By Prachi Nema
Collaboration hardware holds the potential to transform offices into hubs delivering superior employee experience.

By Eric Krapf
Employees want access to genAI tools – and they may not wait for a measured enterprise rollout to begin using those tools.

By Dave Michels
Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues.

By Matt Vartabedian
Gen AI news continued apace with releases from ASAPP, Zendesk, Kore.ai, boost.ai, Pega, Stravito and Zoom.

By Matt Vartabedian
Rejoice for all the time saved catching up with Recap summaries.

By Craig Durr
Google’s updates reflect its strategic vision to adapt to the changing dynamics of workplace technology, emphasizing efficiency, inclusivity, and security.

By Matt Vartabedian
Neat Bar Gen 2 designed for small- and medium-sized meeting spaces is now shipping.

By Tom Brannen
AI will live up to its hype and may very well avoid the “Trough of Disillusionment” thanks to its ability to improve itself.

By Hannah Warfel
Google improves Workspace, debuts Vertex AI Agent Builder and highlights several deployments, while Cresta launches new AI features for custom LLMs, Five9 enhances Zendesk integration, and Convoso launches ClearCallerID Pro.

By Eric Krapf
Will the principle continue to hold true that technology problems will find their own solutions?

By Melissa Swartz
Getting credits may not be easy, and reliability is only beneficial when there is good call quality.

By Dave Michels
For Generative AI to really improve, it will need to start thinking in a new way — if only it could think.

By Scott Murphy
AI solutions will deliver tangible business value in 2024 – so long as you identify what needs you expect AI to address and what success looks like.

By Nathan Eddy
As organizations navigate the balance between implementing cutting-edge AI technologies in meeting rooms, they will need to address potential concerns related to privacy, security, and user acceptance.

By Martha Buyer
It’s a bit like buying a car (sort of).

By David Maldow
If event hosts simply started using the tools that are available today, we could instantly enjoy a massive positive transformation in the world of conferences and trade shows.

By Eric Krapf
The show featured real-life examples of how to deploy artificial intelligence and get real value from it.

By Matt Vartabedian
Verint and CallTower tout expanded integrations and features with Webex, Salesforce adds Einstein to MuleSoft, and VirtualPBX debuts its Contact Center solution.

By Matt Vartabedian
The Internet browser is a common tool for knowledge workers. Access to Gen AI sites only takes a few keystrokes and some clicks – and that’s all it may take to expose personal or corporate data to threat actors.

By Nathan Eddy
Could AI enhance productivity to the extent employees might reduce one--or even two days--from the conventional five-day work schedule?

By Hannah Warfel
Also Q-SYS launches their Control for Zoom Room app and Lumen Technology expands their partnership with Zoom.

By No Jitter Staff
Ways to improve collaboration, productivity and employee experience were all part of the week’s show.

By Tom Nolle
Companies have lost control of the customer experiences they’re trying to manage – which is bad for both the customer and the enterprise. Taking charge of customer experience management starts with personalizing information.

By Matt Vartabedian
Twilio, Calabrio, Five9, GoTo and Vonage all debut new generative AI-powered capabilities.

By Lisa Schmeiser
Now that employees have weathered the remote-work transformation and are beginning to change their jobs as they incorporate Gen AI into different workflows, they’ll have to face another tech-driven challenge – seeing how changed productivity changes their jobs.

By Zeus Kerravala
GenAI Studio should enable organizations to customize general-purpose tools like OpenAI for use in the contact center with just a few clicks.

By Matt Vartabedian
NICE and CallMiner expand generative AI capabilities, Unifed Office offers sentiment analysis, RingCentral ups its RingCX game while others offer new devices and services for expanded connectivity, collaboration, and compliance.

By Matt Vartabedian
The Senior Vice President and General Manager of Cisco Collaboration highlighted the need for improving customer and employee experience via technology that works quietly and transparently in the background.

By Lisa Schmeiser
A slew of AI-assisted updates to Microsoft Teams are meant to reduce the information-sorting and communicating tasks that often presage the actual work employees do.

By Zeus Kerravala
The company’s new offering features AI-powered tools to better pinpoint issues that impact organizational efficiency and patient care.

By Zeus Kerravala
The new offerings emphasize Zoom’s expansion out of the video meeting platform space into AI-enhanced workplace productivity and contact center.

By Zeus Kerravala
Connections have always played an important role in the workplace. However, the underinvestment in office collaboration tools has led to the hybrid work mess that most companies see today.

By Matt Vartabedian
Amazon Connect, NICE, RingCentral, Zoom, Cisco and others roll out new devices and generative AI-powered capabilities.

By Sheila McGee-Smith
Is Salesforce finally taking the plunge and entering the incredibly competitive contact center market? The answer is both yes and no.